Shipping policy
We ship to the United States, Canada, Mexico, supported European countries, China, Hong Kong, Singapore, Japan, Taiwan and South Korea. Checkout confirms whether a specific address is available.
Processing time
Orders are processed within 3 business days. Business days exclude weekends and public holidays.
Estimated delivery
Delivery is estimated at 5–15 business days after processing. Carrier delays, customs checks, weather and address issues can affect the estimate.
Shipping charges
| Order subtotal | Standard shipping |
|---|---|
| Under USD $36 | USD $6 |
| USD $36 or more | Free |
Tracking and address changes
Tracking is sent to the order email when available. Send address corrections to support@zlagsion.com as soon as possible; changes cannot be guaranteed after processing begins.
Duties
Customers are responsible for duties or taxes unless checkout states otherwise.
Missing parcels
If a parcel is delayed or missing, email support@zlagsion.com with your order number, tracking number and delivery address. We will investigate with the carrier. After the carrier confirms that the parcel is lost, we will send a replacement at no additional charge within 3 business days.
Delivery delays
For delays caused by natural disasters, severe weather, disease outbreaks, public-health events or other circumstances beyond reasonable control, we cannot promise a specific delivery date or fixed delay compensation. If a delay results from an attributable human or operational error by us or a delivery partner, we will provide appropriate compensation or another reasonable remedy based on the circumstances. This does not affect mandatory consumer rights.